HIPA COVID-19 Updates

General Membership

Below is a compilation of resources important for all private practices during COVID-19. For Payment Transformation specific information and updates, please visit our Payment Transformation page. If you do not have the password, please outreach your physician liaison

Please note: information is rapidly changing. Where possible, we have included links to working documents that will be updated as needed. Each will have an “last updated” date. Please check
back to these links for future updates.

PPE Resources Available

Masks, Sanitizers, Gloves

  • Wilson Care Group has set up, a Honolulu-based provider of non-medical PPE for Hawaii residents and businesses. They currently have:
    • Face Masks (KN95, 3-ply dispoable & fashion)
    • Face Shields
    • Disposable Gloves
    • Infrared Thermometers
    • Hand Sanitizer
    • Other products
  • Supplies available via PAC/RIM, discounted if identify yourself as a HIPA member when you place the order; free on island deliveries. $0 minimum for Oahu, $150 minimum for NI
    To order: email or call (808) 845-6644
    • Gel hand sanitizer (to order, may have shipping delays)
      • HIPA members: $57/gallon; $12.50/16 oz
    • Other supplies: liquid sanitizer, gloves, surface disinfectants etc. via price list and recently updated flyer
    • Newly added item: face shields, one pack of 5 for $37.50. Click here to view the manual
    • COVID-19 Antigen Test via BD Veritor (HIPA discount)


Telemedicine Resources

Helpful Resources

HHS Telehealth Hacks

HIPA’s COVID Cost Share Grid

HIPA’s coding and reimbursement guide

HIPA’s telemedicine EMR documentation guide

HMSA’s Telehealth and Audio-Only During COVID-19 Public Health Emergency

HMSA Online Care (HOC) Coupon Code for ILWU Members: “ILWU”

Since HOC is not normally a covered benefit for ILWU members, the member will need to create an HOC account as a non-member. It will show that they owe the full visit cost on the screen, but as they move to the payment screen, there is a place to input a coupon code to waive the cost of the visit. The coupon code is valid until the end of 2021 or if ILWU would like to stop covering at an earlier date. 

The1135 waiver that allows non-HIPAA complaint platforms for telemedicine & allows reimbursement of telemedicine as a face-to-face encounter will be active through the end of the public health emergency. CMS will be required to give 60 days’ notice before terming this waiver.

*These are all working documents. Feel free to bookmark these pages and check back frequently for updates. Check the “last updated” date to ensure you are referencing the most recent version.

Coding for Coronavirus

The following is from the American Academy of Family Physicians’ website:

To see more information from the AAFP on coding for telehealth, please click here.


Place of Service


Office visit related to COVID-19 testing

11 – Office


Telehealth visit related to COVID-19 testing

11 – Office



Office visit not related to COVID-19

11 – Office


Telehealth visit not related to COVID-19

11 – Office


Virtual Check-In (HCPCS G2012, G2010)

11 – Office


E-Visit (CPT 99421-99423)

11 – Office


Telephone Evaluation and Management (CPT 99441-99443)

11 – Office


Coding guidance and coverage varies and may change from payer to payer; it is best practice to verify each payer’s policy and have patient’s verify their coverage ahead of appointments.

Financial Resources & Revenue Streams for Your Office

Financial Resources for Small Businesses

Please see our financial resource guide for detailed information on loans, tax credits, and other funds available.

COVID Testing Sites & Vaccine Information

Hawaii IPA is updating monthly its testing site list. This will include pop- up sites as they arise. Please feel free to comment on this document if you have additional information so we can keep everyone up-to- date.

For up-to-date information on vaccine phases and vaccine registration details please visit the State’s COVID Vaccination Sites & Active Eligibility

Maui Vaccine Update: Maui’s Department of Health is now accepting lists from organizations to coordinate vaccines for eligible patients.

Simply submit this excel spreadsheet via email to:, and your patient will receive an invitation to the next DOH vaccine clinic. Please be sure to follow the instructions listed in the document to avoid delay.

For lower priority groups, you may submit their information and patients will be placed in the proper phase group. Invitations will be sent as their phase opens and vaccines become available. Please note, this is not affiliated with Maui Health System or local pharmacies.

Patient Resources

  • Temporary Public Assistance: Childcare, MedQuest, & Snap Support
  • Hawaii’s only statewide hotline partnering with the Department of Health. Provides community assistance finding food, shelter, elderly care, etc. Aloha United Way’s 211 Website
    • CALL 211 for Aloha United Ways COVID-19 Hotline
  • Queen’s Online Mental Health Wellness Group
    • Virtual educational sessions for patients to help them manage stress; Monday evenings and Wednesday Afternoons
  • Kokua Maui’s COVID-19 resource page
  • Planning Steps for Patients & Families During the COVID-19 Crisis
  • HMSA information sheet for patients who have lost insurance
  • Maui COVID-19 Resource Page
  • McKenna Recovery Center, an intensive outpatient addiction treatment program, in light of covid-19 restrictions, is continuing evaluation and treatment services — virtually — with drug testing in person (for Oahu and Kauai; coordinated through an on island lab for all other islands).
    • For appointment, please call 808-246-0663 or email See our website for more details about our services: . Eventual return to office services include locations in Honolulu, Oahu and Lihue, Kauai locations.  Consent to telemedicine services and registration packet must be provided, with current insurance coverage or self-pay.  Virtual services require stable internet connection and a smart phone/tablet/computer with functioning camera and audio.
    • Insurances accepted: UHA, KAISER Preferred, HMSA, & HMAA. On Kauai, also accepted are HMSA Quest & AlohaCare Quest. Others potentially on a case-by-case basis.

6 Way’s to Wellness: Help Stop the Spread of COVID-19

Resources to Help Community with Assistance Applications and Interpreter Services

COVID-19 Provider Office Resources

COVID-19 Vaccine and TB

Due to the unknown effects of the COVID vaccine on TST (TB Skin Testing) and IGRA testing (eg. Quantiferon Gold) for TB screening, the Centers for Disease Control (CDC) has recommended delaying administering the TST and IGRA for 4-weeks after the second COVID vaccine. Please visit the DOH’s website on TB for guidance on how to help patient’s who need TB clearance. 



Stephanie Martinez- Maui Physician Liasion
Kyleigh Arakaki-Oahu Physician Liaison
Ashley Graham- Consultant, Value Based Programs
Julie Warech- Administrator